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Do you accept credit cards?
What is your primary method of processing?

Chargeback / Retrieval Fee

Chargebacks and retrieval fees are related to a customer or issuing bank disputing a transaction. Common reasons for such a dispute are: the customer doesn’t recognize the charge; the product or service was not as described; or someone fraudulently used the customer’s credit card. A merchant will have a chance to refute the dispute by providing a written response and documentation.

Other Merchant Account Fees Explained:

Do you accept credit cards?
What is your primary method of processing?