Change Your Merchant Account Provider

There are many reasons why merchants find it necessary to change their merchant account provider. Some aren’t happy with the rates they’re paying and want a better deal. Others may think the customer service and support they’ve received is subpar, or they’re not satisfied with the general quality of the products and services they’re getting. If you’re thinking about changing your merchant account provider, Merchant Express® has some suggestions to make the process easier.

First, analyze exactly what it is about your provider that isn’t working for you. Rates and fees? Poor service? A sales rep who’s inattentive, difficult to contact or blows off your concerns? Make one last effort to raise these issues with your merchant account provider with an eye towards resolution. If your current provider is unresponsive, it’s time to start looking elsewhere — just be sure to maintain your current merchant account until you find a replacement!

Before making a permanent move, review your contract to find out if it requires an early termination fee. Some merchant account providers charge one to cover their financial loss if a merchant breaks their contract. However, there may be a provision that the termination fee is not charged if the merchant and provider cannot resolve outstanding issues.

When starting your search for a new merchant account provider, ask for recommendations from fellow merchants and retail or business organizations — names you should consider and those you should avoid. Check out the contenders with the Better Business Bureau, and visit their websites to get a feel for the company.

You’ll want a full-service merchant account provider who offers products and services that meet your current needs as well as any plans you have for expansion. For example, if you run a traditional retail operation but are thinking about adding a mobile component to expand your customer base, you may want to consider addingmobile or wireless credit card processing options to your merchant account.

Be upfront about your business and credit card processing requirements with the merchant account providers you interview. Tell them as much as possible so they can base their recommendations on your specific situation. Also be honest about why you’re unhappy with your current provider so they know what your areas of concern are.

At Merchant Express, we ask applicants who are interested in switching providers to provide us with copies of their most recent merchant account statements. Then we do a free analysis of the services they’re receiving and the fees they’re paying with an eye towards better meeting their needs and saving them some money. We don’t believe in low teaser rates or hidden fees, but we do believe in taking the mystery out of all aspects of credit card processing, including rates and fees. And we place a premium on state-of-the-art technology, online statement access, and round-the-clock customer support that’s second to none.

Merchant Express offers merchant accounts to cover all your payment processing needs, from a retail storefront set-up with a countertop terminal to electronic payment processing via a virtual terminal, as well as mobile, wireless and dial-up phone processing. We’re dedicated to providing the best merchant account for your needs at the most cost-effective price, which lets you reinvest your savings in your business. Talk to one of our representatives today about your merchant account needs.